FAQs

How long will it take to get my order?

It takes 1-2 days for us to design your custom socks. Once shipped, you can expect delivery in 1-2 weeks. For international orders, you can expect delivery in 2-3 weeks.

 

  My photo has a bunch of people/animals, how do I let you know who I want on the socks?

If your photo(s) has a bunch of different people/animals in it and you only want specific ones to be featured on the socks (we only allow up to 3 unique faces per a pair), please leave a note in the "order note" field at checkout. Our design team reads every note and will be sure to design your socks accordingly :)

If for some reason we have any questions or are unsure who you want, we will reach out via email to clarify. 

 

  Do I have to crop my own image?

 

Nope! Just upload a picture with good consistent lighting, decent resolution and the entire subject/face inside the frame of the photo - our designers will handle the rest!

If your pet is wearing an accessory or outfit, please let our design team know if you would like it included (or excluded) in the order notes at checkout.

  What makes a good photo?

 

1.) Photo is taken in a well lit area.

2.) Close up. This will allow us to get a good crop of your pets/you face.
3.) Avoid overhead or blurry photos.

  Can I see what my socks look like before shipment?

Unfortunately we do not have a system setup for this. However, if your photo doesn’t meet our quality standards, we’ll reach out to you for a new one. We want you to love your Socks!

  What is the best way to wash my socks?

We recommend washing them inside-out inside cold water. When drying, tumble dry low. Washing your socks with other clothing will not affect its quality.